This English version is provided for convenience. If there is any difference, the Spanish version (Política de reembolsos) prevails.
Everything we sell on romillyanne.com is a digital product you receive instantly. Because a downloaded file can’t be “returned,” here’s how it works.
When we don’t refund
At checkout you agree to receive your product immediately and acknowledge that you lose the 14-day right of withdrawal, as permitted by Article 103(m) of Spain’s consumer law (explained in our Terms and Conditions). So we don’t offer refunds for a change of mind once a product has been delivered.
When we do refund (or fix it)
- The file is damaged, incomplete or won’t download, and we can’t get you a working one.
- The product doesn’t match its description (for example, a different language or format from the one shown).
- You bought the same product twice by mistake.
- You paid but never received your download links, and we couldn’t sort it out.
In these cases we’ll first send you the correct file. If that isn’t possible, we’ll refund you in full, to the same payment method, within 14 days at the latest.
How to get help
Email us at info.millyanne@gmail.com with your order number and a short explanation (a screenshot helps a lot). We’ll get back to you as soon as we can, usually within [2] working days.
If something isn’t quite right, tell us anyway. We’re a small family shop and we want you to be happy with what you buy.
This policy does not limit your statutory rights as a consumer.
Last updated: October 19, 2026